FAQ

Can I return an item that I'm not satisfied with?
You have 14 days after delivery to return your package and get a refund if the item doesn't suit you. Please note that damaged or deteriorated products won't be refunded.

How long until my package is shipped?
Your order will be processed and ready to go within 48 to 72 working hours of your payment's validation.

What are the delivery times?
Normal delivery times are between 6-12 days. These deadlines may be extended by carrier depending on the circumstances.

Are payments secure?
Yes, all our transactions are secure thanks to our partner, Shopify.

Will I get a confirmation email after payment?
Yes, you will get such an email after validation of your order.

How long does it take to get a refund?
14 days at most after reception of your return package if the item is returned without damage.

How to contact the client service?
You can write to us via the contact page. We will answer as quickly as possible.